• The UPS Store has a designated email for their college programs.
• Email: [email protected]

• Ship Ahead fees are based on the size & weight of each package
  

  Package Receiving & Holding Fees

• Small – $15 up to 10 lbs
• Medium – $20 up to 20 lbs
• Large – $25 up to 30 lbs
• Xtra Large – $30 up to 50 lbs 
• Extreme – $50 Over 50 lbs
  
  

  $25 Delivery Fee to campus or off campus housing (up to 2 miles).
  
  Delivery fee of $25 is waived if delivering 5 or more items for a student.
  
  

In addition to items that are restricted by the carriers (i.e., hazardous materials, liquids, etc.), students should not ship any of the following to The UPS Store:

• • Items with a value greater than $1000.
  • Items that are perishable or have an expiration date less than 60 days from date of shipment.

Rochester College Storage Ship Ahead Program

<Student Name>
Hold for RCSSAS
<Student Phone Number>

300 Hylan Dr, Suite 6
Rochester, NY 14623

• The UPS Store will inspect each package it receives upon arrival for any evidence of damage that occurred while in transit. If we suspect items in the package may be missing or damaged, we will notify the student and take pictures at time of delivery.
• If a package is lost or damaged prior to arriving at The UPS Store, the student must work directly with the carrier or online retailer to submit a loss/damage claim. The UPS Store is not responsible for loss/damage prior to taking possession of a package.
• If items are lost or damaged after The UPS Store takes possession, students can file a loss/damage claim with The UPS Store. Claims must include proof of delivery to The UPS Store as well as proof of value for the damaged/lost items. Proof of value must be in the form of a receipt or invoice for the items and pictures of any packaging materials, the UPS Store is not responsible for improperly packed items. 
• The maximum loss/damage claim against The UPS Store is $100.

If items arrive at the UPS Store after the last scheduled on-campus delivery date (as outlined above in “Shipping Deadlines”), the student will have two options to retrieve their items.

• • The UPS Store will complete a curbside delivery to the student’s residence hall for $25.
  • The student can pick up their item(s) at The UPS Store at 300 Hylan Dr, Suite 6
    Rochester, NY 14623

• If off-campus students want to utilize the Ship Ahead Service, the student will have two options to retrieve their items.
  • The UPS Store will complete a curbside delivery to the student’s off-campus house for $25.
  • The student can pick up their item(s) at The UPS Store for no additional fee. 

• The UPS Store will not deliver your items to campus until Ship Ahead Service fees have been paid.